J and 4FRNT Ski Companies
Customer Service Representative Job Description
If you are an experienced and passionate skier who is eager to get your foot in the door of the ski industry, then this is the job for you! J and 4FRNT ski companies are looking for Customer Service Representatives responsible for providing accurate, efficient and personalized customer support. This is an amazing opportunity to start a career in the ski industry working with the best in the business.
WARNING: There is no actual skiing involved with this job. You will be sitting at a desk, staring at a screen, typing to random people you do not know 100% of the time.
Responsibilities and Duties
- Develop a comprehensive understanding of our product’s design, construction and intended use.
- Provide accurate information as to why a specific product is best for each customer’s specific needs.
- Assist customers through all parts of the purchase and post-purchase process.
- Communicate one-on-one with each customer using: Email / Live Chat / Phone.
- Develop a complete understanding of our online e-commerce system and use it efficiently.
- Utilize the tools provided to ensure customer satisfaction and generate sales.
- Other miscellaneous tasks, duties and responsibilities as needed.
- You must be a skier!
- You must be goal oriented, this is not a push button role - we need very convincing sales people!
- General knowledge of ski design and other various kinds of skis on the market today.
- Prior sales experience (actual ski shop sales experience preferred).
- Strong written and verbal communication skills.
- Able to type quickly and efficiently with minimal mistakes.
- Proficient use of online programs and systems… we don’t care if you’re huge on Instagram!
- Seasonal Employment: August - March.
- Must be willing to work a rotating schedule with others including nights, weekends, holidays.
- Must live in the Burlington, VT area or willing to relocate to Burlington for the season.
- Full Time or Part Time Employment available.
- Compensation $14 per hour.
- 50% off all J & 4FRNT products and Prodeal discounts from other brands in the ski industry.
To apply please email resume and reasons why you are the best person for this job to firstname.lastname@example.org.
Deadline for application is July 6th, 2018 at 11:59 PM EST.