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FREQUENTLY ASKED QUESTIONS
SKI SELECTION AND SPECS
WHAT WIDTH SKI SHOULD I BUY?
WHAT LENGTH SKI SHOULD I BUY?
WHAT SKI FLEX IS BEST FOR ME?
IS THERE A WAY TO COMPARE ALL YOUR SKIS?
DO YOU MAKE WOMEN'S SKIS?
CAN YOU MAKE SMALLER OR LARGER SKIS?
CAN I DEMO J SKIS BEFORE I BUY THEM?
HOW DO YOUR 5 DAY ON SNOW TRIAL WORK?
BINDINGS AND MOUNTING
WHICH BINDING IS RIGHT FOR ME?
WHERE SHOULD I MOUNT MY BINDINGS?
CAN YOU PRE-MOUNT BINDINGS TO SKIS BEFORE YOU SHIP?
WHAT DRILL BIT TO USE FOR MOUNTING?
MAINTENANCE AND PREPARATION
DO I NEED TO WAX AND SHARPEN MY SKIS BEFORE I RIDE?
WHAT ANGLE ARE J SKIS EDGES?
PURCHASING AND FINANCING
CAN I BUY A SOLD OUT SKI?
ARE THERE ANY FINANCING OPTIONS FOR J SKIS?
WHAT'S THE DEAL WITH SHIPPING, J?
HOW CAN I CHANGE THE PRODUCT SIZE AFTER ORDERING?
RETURNS AND WARRANTIES
WHAT'S YOUR WARRANTY POLICY?
WHAT'S YOUR RETURN POLICY?
WHAT PRODUCTS ARE ELIGIBLE FOR RETURNS?
HOW DO I USE FREE RETURNS VIA REDO?
WHO PAYS FOR RETURN SHIPPING?
I’M CANADIAN, CAN I USE REDO FOR FREE RETURNS?
HOW LONG WILL IT TAKE TO HEAR BACK FROM YOU FOR RETURN/WARRANTY CLAIMS?
WHEN WILL I GET MY REFUND/STORE CREDIT?
DISCOUNTS AND SPONSORSHIPS
I WORK IN THE SKI-INDUSTRY... CAN I GET A DISCOUNT?
IS THERE A MILITARY OR FIRST RESPONDER DISCOUNT?
I’M SICK AT SKIING, CAN I GET A SPONSORSHIP?
HOW CAN I HELP MY SKI CLUB GET INVOLVED WITH J SKIS?
COMMUNITY AND ENGAGEMENT
HOW DO I GET ON THE J SKIS TEAM MAILING LIST?
YO J, CAN YOU HOOK ME UP WITH A JOB/INTERNSHIP?