SKI SELECTION AND SPECS
WHAT WIDTH SKI SHOULD I BUY?
When considering width, think about the terrain you realistically ski the most. Narrower skis are going to be better for firmer snow whereas wider skis are going to be better for softer snow and powder.
Remember, personal preference is always a factor here! If you are having trouble choosing the right ski be sure to shoot us a Live Chat, email to info@jskis.com or give us a call at (802) 585-1098!
WHAT LENGTH SKI SHOULD I BUY?
Our general rule of thumb is that if you like the size of your current skis you will probably want to order a similar J skis size. Remember, when you're buying skis, 2-3 cm longer or shorter is not going to make a huge difference so you should just go with the closest option..
Size is ultimately personal preference, however generally new skiers use shorter sizes as they are easier to control and require less work to turn. More advanced skiers often use longer skis, even taller than the skiers actual height.
A longer ski will be faster, and offer more float in powder. Shorter skis are easier to turn, especially in tight spaces like trees and moguls.That being said you may end up wanting to go longer or shorter based on your previous experience.
You should use our Ski Size Calculator to dial in the correct ski size for your height, weight, and ski ability level. If you're still not sure what the right size is please don't hesitate to send us a Live Chat, email to info@jskis.com or give us a call at (802) 585-1098!
WHAT SKI FLEX IS BEST FOR ME?
if you prefer a POWERFUL feeling ski then you should get a stiffer flex for a smooth stable feel when skiing fast & going big. Skis like the Masterblaster, Fastforward, Slacker, Friend and Hotshot are stiffer and more powerful.
If you prefer a PLAYFUL feeling ski then you should get a softer flex for a more forgiving, looser, buttery feel for casual skiing or tricks. Skis like the Allplay and Vacation are softer and more playful.
Remember, if you aren't sure which ski is right for you than you can either fill out our Ski Finder or shoot us a Live Chat to ask a skier what's right for you!
IS THERE A WAY TO COMPARE ALL YOUR SKIS?
Of course! You cancompare all of my skis HERE!
DO YOU MAKE WOMEN'S SKIS?
We do not refer to our skis as "women's" or "men's". All our skis are great for anybody! When other companies refer to "women's" they are simply putting girly graphics on a unisex ski in shorter lengths. So choose the ski length that is best for your height, weight, and ability, then select the graphic you like and you'll have a ski you love!
CAN YOU MAKE SMALLER OR LARGER SKIS?
As we grow in the coming years we'll do our best to continue adding shorter & longer ski lengths.
In the meantime we only have the sizes listed per model HERE!
CAN I DEMO J SKIS BEFORE I BUY THEM?
Since we sell our skis online and ship them directly to you we only run demos out our HQ in Burlington, VT. That said, don't forget if you can't try them before buying, we have a5 Day On Snow Trial 100% MONEY BACK GUARANTEE!
HOW DO YOUR 5 DAY ON SNOW TRIAL WORK?
Mount and ride your skis for 5 days and if you're not 100% satisfied for any reason, you can return them for a different size, model or full refund. Those first 5 days can happen at any point during the season within the first 2 years of purchase date.
For more information check out our Money Back Guarantee Page!
BINDINGS AND MOUNTING
WHICH BINDING IS RIGHT FOR ME?
When buying bindings, there are two main things to consider: the DIN range and the brake width. Use our Compare Bindings page to see what the best pair is for you!
WHERE SHOULD I MOUNT MY BINDINGS?
For the best all mountain performance mount your skis at the factory recommended mounting point. The recommended mounting point for every pair of J skis is marked by a dimple in the topsheet and a sticker labeled as "Boot Center".
Always be sure to use a 3.5 x 9.5 bit when mounting your bindings!
CAN YOU PRE-MOUNT BINDINGS TO SKIS BEFORE YOU SHIP?
Nope, unfortunately we can not pre-mount bindings. As such you will need to bring the skis, bindings and your boots to your local ski shop to get them mounted up & adjusted!
WHAT DRILL BIT TO USE FOR MOUNTING?
Your shop should be using a 3.5x9.5mm drill bit when mounting J skis!
MAINTENANCE AND PREPARATION
DO I NEED TO WAX AND SHARPEN MY SKIS BEFORE I RIDE?
Nope! All new J skis come sharpened and waxed from the factory, ready to shred out of the box! We suggest using the skis for at least 7 ski days prior to applying a temperature specific wax. All Jskis have are tuned with 1x1 side/base bevel edge angles.
WHAT ANGLE ARE J SKIS EDGES?
All J skis are manufactured with a 1x1 edge angle for optimal performance! If you like to tune your skis to a different edge angle you can do that upon preference but we always suggest 1x1.
PURCHASING AND FINANCING
CAN I BUY A SOLD OUT SKI?
Sorry but once a ski is sold out, it's gone forever! If you really want the ski, you should order it asap because all skis are limited editions built in small quantities so it's first come first serve and once they're sold out, they're gone forever.
To guarantee yourself a pair join the team to be notified about new product and get first dibs before the public!
ARE THERE ANY FINANCING OPTIONS FOR J SKIS?
Yes, we do offer financing for US customers through our partnership with ShopPay. Get the ski you want now & split the cost into a payment plan that works for you!Learn more here!
WHAT'S THE DEAL WITH SHIPPING, J?
UNITED STATES
In-Stock Orders: Placed by 3pm EST(Mon–Fri) ship same day. Orders after 3pm EST or on weekends ship the next business day.
Ships via USPS/UPS/FEDEX depending on option chosen at checkout:
Economy - FEDEX/UPS (7–10 biz days): $9 orders under $450 / $19 orders $450+
Standard - UPS/FEDEX (3–6 biz days): $20 orders under $450 / $40 orders $450+
Express - UPS/FEDEX (2 biz days): $40 for orders under $450 / $60 for orders $450+
**Order by 3pm EST for 2-biz day delivery. After 3pm = 3-biz day delivery.
***Print to order items do take slightly longer and shipping will be updated as the items are available.
CANADA
Ships via Fedex International Economy for 3-10 biz days delivery:
Orders under $450USD: $40 USD
Orders $450+ USD : $70 USD
OVERSEAS SHIPPING
We do not ship directly outside of North America. Try Google searching: Parcel Forwarding.
If the shipping carrier doesn't uphold expected delivery times, we aren't able to credit orders for shipping costs!
Learn more about shipping HERE!
HOW CAN I CHANGE THE PRODUCT SIZE AFTER ORDERING?
Immediately email info@jskis.com or call (802) 585-1098 with your order number and tell us what product & size you'd like to change.
Please keep in mind that we may not be able to complete your request, and in the event we can, changing your order may delay shipment!
WHAT IF I PAID FOR EXPRESS SHIPPING AND IT DIDN'T ARRIVE ON TIIME?
We're sorry your order didn't arrive per the expected shipping time! However, if the order is confirmed to be shipped within our same day guarantee window we are unable to refund shipping costs due to carrier delays.
WHAT IF MY ORDER IS DELAYED, LOST, OR DAMAGED?
Uh oh! If your order is delayed in arriving, hasn't shown up, or arrived damaged, please submit a claim through our Redo portal!
To submit a claim with the carrier, tracking must not have updates for at least 15 days. During delays/claim investigations we are unable to cancel, refund, or reroute orders as the orders are still considered in transit and have delivered during these investigation periods.
We appreciate your patience while the carrier finalizes the claim and will be able to offer a replacement (if available), credit, refund, or the return of the products depending on the investigation and findings.
DO YOU OFFER PRICE ADJUSTMENTS?
Yes! If an item you purchased goes on sale within 30 days of your purchase date, you may be eligible for a price adjustment. To request one, simply reach out to our customer service team with your order number and proof of purchase.
The item must be in stock in the same size, color, and style at the time of your request. If your request qualifies, we’ll refund the difference to your original payment method or offer store credit, based on your preference.
Exclusion: Price adjustments are not offered for purchases made during Black Friday through Cyber Monday!
RETURNS AND WARRANTIES
WHAT'S YOUR WARRANTY POLICY?
J skis stands behind its products like no other ski company, offering a two year warranty on J brand products to be free from defects in materials and workmanship. If a product is deemed to be defective, we will repair or replace it at no cost. All J brand products come with this warranty unless otherwise noted on the collection or product pages of that specific product. Other brand’s products will come with their own specific warranties in which case we will contact those brands for you, and inform you of your warranty options. For more information check out ourWarranty Page!
WHAT'S YOUR RETURN POLICY?
New/Unuseditems can be returned as long as the return request is submitted and the return is shipped within 2 years of the date of order. Returned items must be in new condition, and include all parts. Photos must be provided for all returns and customer is responsible for return shipping costs unless they opted into Redo at checkout. For more information check out ourNew Product Return Page!
WHAT PRODUCTS ARE ELIGIBLE FOR RETURNS?
There are different qualifications for returns depending on the type and condition of the product you’re returning. Choose which option best reflects your situation below for full information:
HOW DO I USE RETURNS VIA REDO?
- Initiate Your Return, Exchange, or Warranty: If you're not completely satisfied with your purchase or have an issue, click the "Start a Return" button below to get started. You'll need your order number handy!
- Select Your Items: Choose the items you wish to return from your order. You can select multiple items if needed and indicate the reason for each return. This helps us improve our skis and other gear!
- Choose Your Return Method: We offer flexible return options to suit your needs. You can choose to:
- Return for a refund
- Exchange for a different size or color
- Receive store credit for future purchases
- Submit a warranty claim to see if you’re eligible for replacement
- Print Your Return Label: Once your return is authorized, you'll pay for a return shipping label via email. Simply pay and print the label and attach it to your return package.
- Ship Your Items: Drop off your return package at the nearest shipping location. You can track the progress of your return through our returns portal for real-time updates.
- Receive Your Refund/Exchange: Once your return tracking is live, we’ll process your refund, exchange, or store credit promptly. You’ll receive an email confirmation once the return is completed.
WHO PAYS FOR RETURN SHIPPING?
See the list below for all of the different return circumstances and who is liable for return shipping:
New product return or exchange: customer pays
Warranty:
No return shipping required in most cases but if so, we cover it!
Money Back Guarantee: customer pays
I’M CANADIAN, CAN I USE REDO FOR FREE RETURNS?
All returns & exchanges are still processed through the Redo returns portal!
HOW LONG WILL IT TAKE TO HEAR BACK FROM YOU FOR RETURN/WARRANTY CLAIMS?
Returns and exchanges are processed within 24 hours via the Redo platform. Warranty claims are all reviewed by Tara, our Customer Service Manager, and you will hear back within 1-2 business days of submitting your warranty request.
WHEN WILL I GET MY REFUND/STORE CREDIT?
Refunds are typically processed within 1-2 business days of receiving live tracking on your returned items, however it may take up to 5 business days for your credit card or bank to post the funds to your account.
MY SHOP MESSED UP MY SKIS - WHAT DO I DO?
We’re really sorry to hear that, but mistakes definitely can happen, shop techs are only human!
If your skis were damaged or mounted incorrectly, please have the shop contact us directly at info@jskis.com or call 802-585-1098 ext. 1. We’ll chat with them to figure out what happened and discuss possible next steps.
DISCOUNTS AND SPONSORSHIPS
I WORK IN THE SKI-INDUSTRY... CAN I GET A DISCOUNT?
We got your back! We offer a 25% prodeal discount for ski industry employees ONLY!
IS THERE A MILITARY OR FIRST RESPONDER DISCOUNT?
To show our appreciation for those who keep us safe, we offer discounts to military service members, veterans, and First Responders.
Active service military & veterans are eligible for a 20% discount for most products we sell. For more information and to apply click HERE!
I’M SICK AT SKIING, CAN I GET A SPONSORSHIP?
We're always down to check out some content of you shredding, so you can email that to info@jskis.com or tag us @j_skis on Instagram. Keep in mind that at this point being a small company we aren't dishing out many sponsorship's simply because we can't afford to give out free gear. But always remember, it's just skiing! So make sure to keep progressing and having fun, then one thing will lead to another!
In the meantime be sure to Join the team HEREand grab some stickers & clothing to represent!
Thanks for reppin!
HOW CAN I HELP MY SKI CLUB GET INVOLVED WITH J SKIS?
Since we are such a small company we can't afford to send free gear, but we can definitely hook up your club with a seasonal discount code and some stickers to pass out to members!
Simply fill out our Ski Club Sponsorship Form here and we'll send your club a discount code and a pack of sticker sheets to pass out. (please note we can only send stickers to clubs in the USA).
COMMUNITY AND ENGAGEMENT
HOW DO I GET ON THE J SKIS TEAM MAILING LIST?
Click this and sign up for the team and get entered into our latest J skis giveaway!
If you don't want a chance to win skis, you can also scroll down to the bottom of any page our website and enter your info there.