I personally guarantee you'll love my products!
If for any reason you are not 100% satisfied with any of my products after your first 3 days of wearing, using or skiing them, you can literally send them back and I'll refund your total product cost! Basically if you don't like them, send them back & we'll rock 'em! Just email firstname.lastname@example.org
EXAMPLE: You buy skis or clothing today, but your first 3 days of skiing or wearing them is 6 months from now = yes you can return them 6 months from now for a full refund (if only used 3 days). Any original shipping costs are non-refundable.
"You guys are the best, and have the best customer service of any company I've ever dealt with. I'll never buy skis from anyone else."
- Brianna Workman, Salt Lake City, Utah
"Jason is without a doubt running the best warranty in the game right now. I had purchased a set of tropic thunders in February, but just now (December) have started to delaminate at the tip. I notified J skis about the problem just emailing photos and with no questions asked they gave me online credit to pick out a new set of skis. Jason also saved me the hassle of sending my old skis back! J Lev, you are the man and know how to keep your customers happy."
- Riley Lewis, Leduc Alberta, Canada
"I gave them a call, and was quite surprised and impressed to be talking to Jason himself! We talked about the skis, and after I explained that at 6'4, and a lifetime of skiing skis in the 190 plus range, I just wasn't able to adjust to the 186's and he sent me a return address. The whole process couldn't have been easier. I've never returned a product with a better and more personal experience."
- Rudy Unrau, Denver, Colorado, US
"Hey Jason last year I bought a pair of Whipits and was really happy with the service you provided and the effort you put in to talk to me about getting a pair. I'm very happy with the skis and they've taken quite a beating and are still really fun. I've ridden a lot of skis and after putting the Whipits through their paces I'm very happy with them and will continue to buy from J. Hope the company has has a great year."
- Randy Gauger
J skis warranties may not be transferred and are reserved for the original purchaser only. All warranty returns must be supported by a copy of the original Proof of Purchase or Jskis.com order #. If the original proof of purchase or order # cannot be provided or found on a warranty return, J will use the manufacturing date as the start of the warranty period. Items will be repaired or replaced if, upon inspection they are found to be defective in materials or workmanship. J warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.
What is Covered?
- Structure cracks on the topsheet, base, core, edge sidewall due to a manufacturing defect.
- Delaminating of top or base, sidewall, edge, tip, and tail due to a manufacturing defect.
What is not Covered?
There is a million different ways to slam a ski against a man made material which is outside of my control. Depending on the angle, force, and amount of times the ski will always become damaged. I build these skis with the best materials possible for maximum durability but every ski in the world will ultimately become damaged beyond repair if abused in this way. The degree of abuse, thus degree of damage is out of my control in these circumstances including:
- Any problem resulting from impact, abuse, or neglect. This includes but is not limited to rail and rock damage, crossing of skis, standing skis on their tips on concrete, sliding, grinding or banging skis against objects that are NOT made of snow for example steel, wood, concrete, pavement etc.
- Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust.
- Ski damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, or base dimples in the base resulting from improper mounting.
- Damage caused by any modifications made outside of the J skis facility.
How to request a return
A request to return product must be made by phone (802) 585-1098 or email email@example.com. If you believe it is a product defect, please include pictures in the email.
We will then notify you of the approval or rejection of your request. Please include your order # or name of person who ordered the product and a phone # to reach you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The amount of time before you see a credit on your card is dependent on your payment provider so contact them to inquire.
You will be responsible for paying your shipping costs when returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Not seeing your refund?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us: