ROUTE SHIPPING INSURANCE
We've teamed up with "Route" to offer you Shipping Protection Insurance. You can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. You will see the option to add shipping insurance to your order during checkout. Simply click the Route button in the shopping cart above the "Checkout" button that looks like this:
COST OF INSURANCE:
For orders under $100 USD = Only $0.98 USD.
For orders over $100 USD = 1% of the cart total
(For example, if an order was $150 USD, then Route would be $1.50 USD).
Note: Route + premiums for items over $100 may decrease or increase depending on seasonality, industry, or loss rate.
WHAT IS INSURED?
IF your product gets lost during shipping, you can can directly contact Route to file a claim and they will then reach out to the shipper on your behalf to figure out what happened to your shipment. If Route determines that the shipment was lost, they will reimburse you for the total cost of your purchase so you can place a new order for the product again.
HOW TO FILE A CLAIM FOR REPLACEMENT OR REFUND?
Simply fill out Route's claim form here
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Download the app
CONTACT ROUTE: If you have questions please contact Route directly at Route.com